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Resources

Conflict Resolution in the Workplace

Anger, The Misunderstood Emotion, by Carol Tavris. (Simon and Schuster, 1982)

Bargaining for Advantage: Negotiation Strategies for Reasonable People, by G. Richard Shell. (Viking, 1999)

Difficult Conversations: How To Discuss What Matters Most, by Douglas Stone, Bruce Patton, and Sheila Heen (Viking, 1999)

Getting Past No: Negotiating Your Way From Confrontation to Cooperation, by William Ury. (Bantam, 1993)

Getting To Yes: Negotiating Agreement Without Giving In, 2d ed, by Roger Fisher and William Ury (Houghton Mifflin, 1991)

Making Meetings Work: A Guide For Leaders And Group Members, by Leland P. Bradford. (University Associates, 1976)

Self-Directed Behavior: Self-Modification for Personal Adjustment, 7th ed. by David L. Watson and Roland U. Tharp (Brooks/Cole, 1997)

The Seven Habits Of Highly Effective People: Restoring The Character Ethic, by Stephen R. Covey. (Simon and Schuster, 1989)

Crucial Conversations: Tools for Talking when Stakes are High, by Kerry Patterson et al.  (New York:  McGraw-Hill, 2011)

Crucial Confrontations:  Broken Promises, Violated Expectations, and Bad BehaviorKerry Patterson et al.  (New York:  McGraw-Hill 2004)

Negotiating Style Profile (rev. ed.), by Rollin Glaser and Christine Glaser

(HRDQ, 2002 Renaissance Blvd #100, King of Prussia, Pennsylvania 19406-2756)

Tel. (800) 633-4533

A Guide to Responding to Microaggressions by Kevin L. Nadal