Additional Resources
Conflict Resolution in the Workplace
Anger, The Misunderstood Emotion, by Carol Tavris. (Simon and Schuster, 1982)
Bargaining for Advantage: Negotiation Strategies for Reasonable People, by G. Richard Shell. (Viking, 1999)
Difficult Conversations: How To Discuss What Matters Most, by Douglas Stone, Bruce Patton, and Sheila Heen (Viking, 1999)
Getting Past No: Negotiating Your Way From Confrontation to Cooperation, by William Ury. (Bantam, 1993)
Getting To Yes: Negotiating Agreement Without Giving In, 2d ed, by Roger Fisher and William Ury (Houghton Mifflin, 1991)
Making Meetings Work: A Guide For Leaders And Group Members, by Leland P. Bradford. (University Associates, 1976)
Self-Directed Behavior: Self-Modification for Personal Adjustment, 7th ed. by David L. Watson and Roland U. Tharp (Brooks/Cole, 1997)
The Seven Habits Of Highly Effective People: Restoring The Character Ethic, by Stephen R. Covey. (Simon and Schuster, 1989)
Crucial Conversations: Tools for Talking when Stakes are High, by Kerry Patterson et al. (New York: McGraw-Hill, 2011)
Crucial Confrontations: Broken Promises, Violated Expectations, and Bad Behavior. Kerry Patterson et al. (New York: McGraw-Hill 2004)
Negotiating Style Profile (rev. ed.), by Rollin Glaser and Christine Glaser
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